Insights
NEWS FEATURES BY DATE
List of Services
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3/31/2025 Artisan Custom Closets Acquires Carolina Closets Plus3/31/2025
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10/25/2024 Georgia Oak Invests in T Management10/25/2024
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10/14/2024 Georgia Oak Promotes Corey Clemons to Vice President10/14/2024
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5/30/2024 Growth Expert Jeff Tankersley Joins Septic Blue as CEO5/30/2024
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4/22/2024 Artisan Custom Closets Expands Reach with Acquisition of Chattanooga Closet Company4/22/2024
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1/11/2024 Georgia Oak Sponsors M&A South1/11/2024
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11/29/2023 David Walker Joins Georgia Oak11/29/2023
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11/15/2023 Georgia Oak Partners Announces Strategic Acquisition of Septic Blue11/15/2023
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10/4/2023 Aditi Further Expands its Technology Solution Services by Acquiring Resolvit10/4/2023
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9/21/2023 Atlanta Braves legend Dale Murphy joins Georgia Oak Partners as Managing Director9/21/2023
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7/11/2023 Corey Clemons Joins Georgia Oak7/11/2023
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6/5/2023 Artisan Custom Closets Acquires Spacemakers and Carolina Closets6/5/2023
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5/22/2023 Home Improvement Expert Lindsay Tillie Joins Artisan Custom Closets as CEO5/22/2023
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1/30/2023 Stacy Sutton Joins Georgia Oak1/30/2023
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12/22/2022 Georgia Oak Partners Invests in Artisan Custom Closets12/22/2022
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12/6/2022 Georgia Oak Partners Adds Emerald Transportation Solutions to its Portfolio12/6/2022
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1/6/2022 Lars Heck Joins Georgia Oak Partners1/6/2022
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3/18/2021 GA Governor Kemp Announces Sailfish Expansion3/18/2021
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3/16/2021 Georgia Oak Partners Invests in Aditi Consulting3/16/2021
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12/22/2020 Georgia Oak Partners: Our History, Your Future12/22/2020
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2/19/2019 Forbes Features Farm Burger Invasive Species Sandwich Launch2/19/2019
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12/11/2018 Former Back Yard Burgers CEO Joins Your Pie as COO12/11/2018
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10/11/2018 Spectrum Staffing Named Finalist for Pinnacle Small Business Awards10/11/2018
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9/19/2018 Farm Burger Honored on Good Good 100 Restaurants™ List9/19/2018
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9/18/2018 Georgia Oak Partners Founder Named to 2018 40 Under Forty by Atlanta Business Chronicle9/18/2018
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8/19/2018 Georgia Oak Partners Founder Named to 2018 40 Under Forty by Atlanta Business Chronicle8/19/2018
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7/25/2018 Your Pie Celebrates 10 Years with Franchise Fest, Contest7/25/2018
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7/13/2018 Your Pie Named to Restaurant Business "Future 50" List7/13/2018
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6/29/2018 Georgia Oak Partners Founder Named to 2018 Emerging Leaders by The M&A Advisor6/29/2018
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5/16/2018 Farm Burger Named a "Sizzling Better-Burger Concept to Watch" by QSR Magazine5/16/2018
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4/17/2018 QSR Magazine: Your Pie Opens 5 Locations in First Quarter4/17/2018
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3/30/2018 Spectrum Staffing Wins Movers & Makers MVP Award3/30/2018
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2/12/2018 Farm Burger Named to QSR Magazine's 40 Under 40 Units List2/12/2018
Navigating the New Normal
By Dean Ditmar
Businesses are rapidly adjusting to the changing needs of their employees, customers, and suppliers. Financial and operational challenges are front and center, and companies across the globe are working to cut costs. We are all questioning how to get back to growing our business when this crisis subsides. How do we prepare for the ‘new normal’ as we come out of this pandemic?
Max McKeown, influential author on adaptability and change, said "Adaptability is about the powerful difference between adapting to cope and adapting to win." The amount of change can be overwhelming, but we are here to help.
MACROS TRENDS RESULTING FROM PANDEMIC
Supply chains have taken a hit.
Many companies are having their vulnerabilities exposed. Those that rely heavily on a limited number of vendors face a new wave of challenges.
Businesses have little cash on hand.
Small and medium sized businesses are struggling to pay workers, which means higher unemployment. Many businesses live “paycheck to paycheck” and declines in consumer demand can tip them into the red.
Consumer purchases are focused primarily on staple products.
Consumer confidence is low in this pandemic. If you are a B2C company, how will you make your products appealing in a post-crisis time?
Consumers have shifted to online-only channels.
The recent environment has forced consumers to completely turn to online channels.
How Will Businesses Survive and Emerge Stronger?
Understand how market and consumer behaviors have changed and how this impacts your business. Focus on these 5 key areas to prepare your company for future disruptions and emerge a winner.
Act in Ways that are in Keeping with Your Culture
Act in Ways that are in Keeping with Your Culture
Culture is guided by purpose and values. Values exhibited by strong cultures are collaboration, agility, integrity, innovation, and accountability. Companies that exhibit a winning culture inspire their employees. Take a moment to reflect on your company’s purpose. A crisis can bring these into sharp focus.
Communicate to customers, employees, and suppliers in a way that is consistent with your values. Communicating openly and empathetically helps customers and employees understand tough decisions.
Use technology to enhance communications and trust during this time. One example is the tool Star Me Up. It’s an online app that lets employees recognize colleagues who have been helpful. Another example is “BeThere”, where people can share photos. These work-appropriate platforms make it possible to keep your brand ambassadors and build upon your culture.
Empathetic leadership and communication aid human resilience in difficult times.
Know that Remote Working is Here to Stay
COVID-19 forced companies to switch to remote working very quickly. To be successful in the long term, a structured approach is needed. Success requires clear guidelines, new tools and frequent communication. Business leaders need to set up practices to be able to communicate clearly with employees and stakeholders. Communication should include regular feedback rounds. This improves collaboration and builds necessary trust. Leaders can help employees understand not only why, but also what and how.
Fortunately today, the technical aspects of remote work are much easier. Everything from Google docs, Hangouts, Zoom, and Skype for communication, as well as cloud-based process management tools such as Jira, make life easier.
Secure Your Customers, People and Systems
COVID-19 is forcing companies to work in new ways, and systems resilience is being tested. Companies are operating under a new reality that puts great strain on their systems.
Secure your customers, people and systems wherever they are to counter the bad actors who seek to take advantage during and after a crisis. On the systems side, take actions to secure your cloud solutions, individual devices (BYOD), and 3rd party apps and platforms. Ensure your teams are set up to quickly identify security abnormalities.
On the operations side, be proactive and create a long-term customer-oriented strategy. Examples include bringing in highly skilled, distributed teams that can deliver on customer promises anytime, anywhere. Work to build a long-term, resilient operations.
On the supply-chain side, build redundancy and flexibility. Product-focused businesses should standardize as many components and parts as possible. Service businesses can formalize processes to drive flexibility. Process automation improves flexibility by standardizing time-consuming, high-volume processes with speed and accuracy.
Double Down on Digital Commerce
Those who viewed digital as a secondary channel now need to shift towards a digital commerce mindset. There is an opportunity to focus on digital commerce, enhancing existing offerings and creating new services.
This is an opportunity to grow revenue, attract new customers and drive lower costs, but digital channels need stability and the ability to scale.
Focus on the Customer
Providing compassionate customer service during and post-pandemic will increase brand perception and customer loyalty. Businesses will need to deliver quality customer service and experiences.
Leverage data and analytics to address customer needs and increase customer support. Reprioritize customer support so that the most critical needs are addressed first, with non-critical customer interactions redirected to digital. Consider setting up or enhancing virtual customer care agent capabilities.
Businesses can prepare for "the new normal" as we come out of this pandemic, but winning in the post-pandemic environment requires innovation, resilience, and adaptation in these key areas.
COVID-19 has changed our experiences – as customers, employees, and businesses. Our ability to work together to understand evolving needs and communicate changing demand will get companies through this uncertain time, and help them emerge stronger, wiser and more connected than before.
At Georgia Oak, we’re committed to enhancing your business and helping founders grow their legacies
to their fullest potential. If you find we’re a good fit for your next step, please reach out to us.
